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Shipping


 

We have recently changed our print supply line, which means we print- on-demand rather than holding stock. This means we can continue to offer you low pricing on all of our publications. Orders will now be dispatched within 21 days of  placing your order. If you need it sooner than this please contact us so we can arrange a special delivery.

If your order contains an item which we can't deliver immediately, we will dispatch the balance of your order and forward the unavailable item as soon as they are back in stock. You will only pay the postage cost you were quoted at the time you placed your order.

 

How we calculate your postage cost


 

We use couriers & The Royal Mail to deliver your order. The cost of delivery is based on the orders total weight and the cost of packing. The final cost will be displayed during the checkout process.

 

Returns policy


 

We have provided free downloads for all of our publications on each publications web page and will provide free samples on request. Despite this if you decide what you have ordered is not suitable, you can return the items within 14 days, and we will pay the return postage.

If you do wish to return an order please email us, call us on 0151 345 5490, or write to us at:

Substance Create Ltd
33-45 Parr St
Liverpool
Merseyside
L14JN